Privacy policy

Last Updated: October 2, 2026

Introduction

Welcome to swewt.

This Privacy Notice explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

swewt respects your privacy and is committed to protecting your personal information. This Privacy Notice describes our privacy practices and your rights regarding your information.

swewt is operated by:

Wuhan Ohming Network Services Co., Ltd.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following types of information:

Personal Information

We may collect personal information that you provide to us, including:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing information
  • Order details
  • Information provided when contacting customer service

Payment Information

When you make a purchase, payment information is processed securely through third-party payment providers.

We do not directly store your complete payment card information.

Device and Usage Information

When you browse our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website interaction data
  • Referral sources

This information helps us improve website performance and provide a better shopping experience.

2. How We Use Your Information

We use collected information for the following purposes:

Order Processing

  • Process and fulfill your orders
  • Confirm purchases
  • Arrange shipping
  • Provide order updates

Customer Support

  • Respond to inquiries
  • Provide assistance with products and orders
  • Handle returns, refunds, and exchanges

Website Improvement

  • Improve website functionality
  • Analyze customer preferences
  • Enhance shopping experiences

Security and Fraud Prevention

  • Detect suspicious activity
  • Protect transactions
  • Maintain website security

Marketing Communications

With your permission, we may send:

  • Product updates
  • New arrivals
  • Promotional offers
  • Special announcements

You may unsubscribe from marketing communications at any time.

3. Sharing Your Information

We may share your information only when necessary to provide our services.

These third parties may include:

Shopify

We use Shopify to operate our online store and process customer orders.

Payment Providers

Payment information may be processed by secure third-party payment service providers.

Shipping and Logistics Partners

We may share necessary information with shipping providers to deliver your orders.

Analytics and Marketing Services

We may use third-party services to understand website usage, improve services, and provide relevant advertising.

These third parties are required to handle your information according to applicable privacy and security standards.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used for:

  • Website functionality
  • Shopping cart management
  • Website analytics
  • Performance improvement
  • Marketing and advertising purposes

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

5. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

However, no online transmission method or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer service
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, we will take reasonable steps to securely delete or anonymize it.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for certain data processing
  • Opt out of marketing communications

To exercise your privacy rights, please contact us using the information below.

8. Returns and Customer Service Information

For purchases made through swewt, we provide a:

180-Day Return Period starting from the date after-sales service is initiated.

If you need assistance regarding returns, refunds, or order-related matters, please contact our customer service team.

9. Contact Information

If you have questions about this Privacy Notice or our privacy practices, please contact us:

Brand: swewt

Operating Company:
Wuhan Ohming Network Services Co., Ltd.

Responsible Person:
Liang Wei

Email:
service@swewtvip.com

Phone:
+86 13545684387

Business Address:
Room 104, 1st Floor, Building 1, Zhongke Xinyuan Residential Complex,
No. 153 Bayi Road, Wuchang District, Wuhan City,
Hubei Province, China

Customer Service Hours:
(Monday-Friday 9:00 AM-6:00 PM PDT)